| Q: |
How do I book an initial cleaning with Green Clean? |
 |
| A: |
Because we believe in arriving 100% prepared, an onsite estimate is required before booking your actual cleaning. Just contact us either by telephone or by e-mail to arrange a convenient time for your free onsite estimate. Please keep in mind that, although we are usually able to do an estimate within just a day or two, it usually takes longer to schedule your cleaning. |
| Q: |
How much time should I allow before my anticipated initial cleaning date in order to reserve a cleaning appointment? |
| A: |
Because initial cleanings usually require scheduling two or more cleaners, we suggest allowing at least one to one and a half weeks before your desired cleaning date when calling for an appointment. This gives us sufficient time both to do an estimate and also to arrange our schedule to accommodate your needs. |
| Q: |
How much does an Initial Cleaning cost? |
| A: |
The total cost of an initial cleaning depends upon the size of your space and certain other factors. The hourly rate is $35.00/hour per cleaner (usually two cleaners work together), with a three-hour minimum. However, certain studio apartments may not require as much time due to their smaller size. Once we do your estimate, we can give you a definite idea of the cost for your particular space. For more detailed information, you can download a PDF version of our rate sheet after clicking on the "rates" tab. |
| Q: |
What methods of payment do you accept? |
| A: |
We require that a valid credit card be on file at the time we schedule your initial cleaning. However, you may pay using whatever method is most convenient for you - cash, personal or business check, or a credit card. |
| Q: |
What if your staff finishes my initial cleaning in less time than was quoted in the original estimate? |
| A: |
You only pay for actual time that we spend cleaning. If we finish earlier than expected, you would pay only for the hours actually worked. |
| Q: |
You state that two cleaners usually perform an initial cleaning . . . what about regular maintenance cleaning afterwards? |
| A: |
Normally, one of the cleaners who was a member of the initial cleaning team is assigned to do your regular cleaning, because they are already familiar with your space. However, for cleaning times longer than six hours, we reserve the right to send two cleaners. You might also request two cleaners for cleaning times of 8 hours or more, so that they are finished and "out of your hair" in less time. |
| Q: |
Do you send the same cleaner for each cleaning? |
| A: |
Yes, we make every effort to send the same cleaner each time, because as they grow more familiar with your space, they become more efficient and are able to get more done. However, your cleaner could get sick or need a day to take care of personal business. If that happens, we always call ahead and give you the option either to keep your regular appointment (with a different member of our staff), or to re-schedule your cleaning with your regular cleaner. |
| Q: |
Is Green Clean insured? |
| A: |
Yes, we have commercial liability insurance in case we should accidentally damage something. We also maintain bonding and Worker's Compensation insurance for all employees. |
| Q: |
What cleaning supplies/tools do I need to have on hand? |
| A: |
You will need a mop bucket or pail, a wet mop (we prefer small head, looped-end string mops), a soft-bristle synthetic fiber broom, a dust pan/brush, and a toilet bowl brush. Although a vacuum is optional, we recommend the purchase of a good quality HEPA vacuum, even if you do not have any carpeting in your space, because it enables us to control dust more efficiently. |
| Q: |
What cleaning supplies/tools are supplied by Green Clean? |
| A: |
Each time we clean, we bring our own non-toxic, natural cleaning supplies. (Click on the "products" tab to learn more about the products we use.) We also bring special non-abrasive fiber scrub pads and special micro-pore sponges, which are replaced as needed. |
| Q: |
What about doing laundry and ironing? |
| A: |
We are happy to take care of laundry at no extra charge, if the machines are within your building. (Please click on the "policies" tab for a more detailed explanation of our policy regarding laundry.) Not all of our staff is skilled at, or has the patience to do ironing, so if you think you are going to need regular ironing, please let us know ahead of time. That way, we can assign the right cleaner to your home. Because ironing requires special skill and care, additional time will be required, which would be billed at your regular hourly rate. |
